Your Tasks & Order Deadlines

This is the list of key services and suppliers for the show.

To submit an order for a product or service, click on the order form link and fill out the information required.

Tasks

Supplier

Early Bird

Deadline

Aztec Event Services

N/A

18th October 2023

Audio Visual

Online Order Password: WTM2023

DB Pixelhouse

9th October 2023

23rd October 2023

ExCeL London Hospitality

6th October 2023

20th October 2023

ExCeL London Hospitality

N/A

22nd September 2023

ExCeL London Hospitality

22nd September 2023 - Free

23rd September – 6th October Late Low-Risk Sampling Fee Chargeable

6th October  2023 – Low-Risk Sampling Deadline

Global Experience Specialists (GES)

27th October 2023

Contractor Badges for Build-up & Breakdown

WTM Operations Team

TBA

Global Experience Specialists (GES)

23rd October 2023

Global Experience Specialists (GES)

3rd October 2023

23rd October 2023

Old Acre

TBA

Concept Furniture

26th October 2023

Europa

N/A

6th October 2023

Global Experience Specialists (GES)

27th October 2023

Thorns

25th September 2023

30th October 2023

Xpect Furniture

N/A

6th October 2023

Insite Graphics

29th September 2023

12th October 2023

Global Experience Specialists (GES)

11th October 2023

Perton Signs

TBA

Excel London

4th October 2023

27th October 2023

International Lifting & Shipping (ILS)

N/A

17th October 2023

Excel London

4th October 2023

27th October 2023

Excel London

N/A

Final deadline 5pm GMT on 14th September 2023. 

Any new or additional orders placed after this date will not be accepted.

Event & Exhibition Partnership

31st August 2023

19th September 2023

Global Experience Specialists (GES)

3rd October 2023

23rd October 2023

Global Experience Specialists (GES)

3rd October 2023

27th October 2023

Ops Squad

17:00 hours (GMT) on 11 August 2023 for Double Decker Stands

30 August 2023 for all Space Only Stands

Excel London

4th October 2023

27th October 2023

TBA

WTM Operations Team

N/A

18th October 2023

Bond Associates

N/A

23rd October 2023

*Compulsory for all exhibitors

Operational Documents & Order Forms

Please click here to view a full list of operational documents and order forms for your reference. 

Supplier A-Z

This is a comprehensive list of Official Suppliers of  World Travel Market London 2023. If you do not see a supplier's name in this list when you receive correspondence then you are not ordering from a Official Suppliers. Please consult the list below or contact the operations team if you are in any doubt. 

AUDIO VISUAL

Aztec Event Services Limited

Tel:. +44 (0) 20 7803 4000
Email: [email protected]
Web: shop.aztecuk.com

AUDIO VISUAL

DBpixelhouse

Tel: +44 (0) 345 226 3083 
Email: [email protected]
Web: dbpixelhouse.com

Please click here to order online

Click here for DB Pixelhouse Ratecard

CATERING – Applications to apply for Low-risk Sampling and/or External Catering

Excel London

Tel: +44 (0) 20 7069 4712
Email: [email protected]

Application Form: World Travel Market 2023 Catering Application

CATERING – Order through ExCeL

Excel London Hospitality

Tel: +44 (0) 207 069 4126
Email: [email protected]
Web: ExCeL London Hospitality

All venue services can be ordered through the Venue Webshop.

CLEANING & WASTE

ExCeL Cleaning & Waste Services

Tel: +44 (0) 2070 694 400
Email:  [email protected]
Web: ExCeL London Webshop

All venue services can be ordered through the Venue Webshop.

ELECTRICAL CONTRACTOR

Global Experience Specialists (GES) Ltd

Tel: +44 (0) 2476 380 190
Email: [email protected]
Web: Expresso by GES

FLOORCOVERING / CARPET

Global Experience Specialists (GES) Ltd

Tel: +44 (0) 2476 380 190
Email: [email protected]
Web: Expresso by GES

FLORAL

Oldacre Floral Services @ ExCeL

Tel: +44 (0) 2070 694 235  
Email: [email protected]   
Web: oldacre.co.uk   

FURNITURE

Concept Furniture International Ltd

Tel: +44 (0) 8448 221 424
Email: [email protected]
Web: conceptfurniture.co.uk

FURNITURE

Europa

FURNITURE

Thorns

Tel: +44 (0) 2088 014 444    
Email: [email protected]
Web: thorns.co.uk

FURNITURE

Xpect

Tel: +44 (0) 1923 954 875
Email: [email protected]
Web: www.xpectfurniture.co.uk

GRAPHICS & SIGNAGE

Perton Signs

Tel: +44 (0) 2089 925 775
Email: [email protected]
Web: pertonsigns.co.uk

 

GRAPHICS & SIGNAGE

Insite Graphics

Tel: +44 (0) 7764 495 658
Email:  [email protected]
Web: insitegraphics.co.uk

INTERNET & COMMUNICATIONS

ExCeL Venue Services

Tel: +44 (0) 2070 694 400
Email: [email protected]
Web: ExCeL London Webshop

All venue services can be ordered through the Venue Webshop.

LOGISTICS (Deliveries, Lifting & Storage)

International Lifting & Shipping (ILS)

Tel: +44 (0) 2476 337 955   
Email: [email protected]     
Web: ILS Logistics Live

Password: WTM23

PLATFORM FLOORS

Expo Floors Platform Floors & Flooring

Tel: +44 (0) 1922 721 177
Email: [email protected]  
Web: expo-floors.com

RIGGING

ExCeL Venue Services

Tel: +44 (0) 2070 694 400
Email: [email protected]
Web: ExCeL London Webshop

All venue services can be ordered through the Venue Webshop.

SECURITY

Exhibition & Event Partnership

Tel: +44 (0) 2085 435 588
Email: [email protected]
Web: theeventpartnership.co.uk

SHELL SCHEME ACCESSORIES

Global Experience Specialists (GES) Ltd

Tel: +44 (0) 2476 380 190
Email: [email protected]
Web: Expresso by GES

TEMPORARY STAFF

Bond Associates

Tel:  +44 (0) 3451 304 548
Email:  [email protected]
Web: bondassociates.co.uk

Temp Staff Order Form 

VAT RECLAIM SERVICE

Quipsound Ltd

Tel: +44 (0) 1959 561 717
Email: [email protected]
Web: quipsound.com

VENUE

ExCeL Venue Services

WATER & COMPRESSED AIR

ExCeL Event Services

Tel: +44 (0) 2070 694 648
Email: [email protected]
Web:  ExCeL London Webshop

All venue services can be ordered through the Venue Webshop.

WARNING: Unsolicited Marketing Communications

It has come to our attention that our customers are increasingly being targeted by companies claiming to supply exhibitor/visitor/participant lists and details relating to our events and products at a cost.  Be vigilant – this data is likely fraudulent.  If you receive any such unsolicited offers, please do not respond unless you have checked with us first.

RX Global does NOT sell or pass your data to any third party without your permission.

Logistics: Traffic, Deliveries, Lifting & Storage

Please click here to view full information regarding Logistics (traffic, deliveries, lifting & storage).

Health & Safety

Overview - It is very important that you read this section

We appreciate that some of you may have limited experience with regards to the legal and practical aspects of health and safety management. This section is designed to give you sufficient guidance to discharge your responsibilities. Guidance, however, can only go so far and you have a legal duty to ensure that your operations do not compromise health and safety. Failing to do so can lead to prosecution and other legal sanctions. If you are unsure you are urged to contact the Operations Manager. Please do not leave health and safety issues to the last minute. The earlier we have your information the better the support we can give you. 

If you would like to view the safety site rules with regards to safe working, click here

For the venue emergency procedures then click here

Every stand contractor must ensure that they have identified any risks with working onsite and what control measures they will put in place to protect both your workers and others from coronavirus; e.g. cleaning & hygiene, staff procedures. These measures should be clearly displayed in your H&S Documentation.

Every exhibitor is responsible for making sensible adjustments to their space and onsite activities to ensure we maintain a safe environment across the show for everyone who is onsite during build up, show open and breakdown. All exhibitors must complete the Stand Information Form.

Policy Statement

RX Global aims to set the benchmark standard for managing health and safety in exhibitions. This is not only our moral and legal duty, but it is commercially important for the success of every event. We recognise that our exhibitors rely on us to provide a trading environment on the exhibition floor that is safe and without risks to health. We also recognise that running a public event places a special responsibility on RX Global and extends our duty of care not only to our staff but also to exhibitors, contractors, venue staff and visitors. The Exhibition Director is ultimately responsible for health and safety at the Show. To ensure that all RX Global health and safety obligations are met, the Exhibition Director supported by the operations team will: 

  • Allocate sufficient resources to meet health and safety objectives
  • Provide adequate control of health and safety risks arising from our work activities 
  • Consult with the venue, exhibitors and contractors on matters affecting health and safety 
  • Provide relevant health and safety information to employees and others 
  • Ensure all employees are competent to do their tasks particularly with regard to health and safety training 
  • Ensure so far as is reasonable that the contractors we engage for the show are competent

So far as is reasonably practicable prevent accidents and cases of work related ill health and maintain safe and healthy working conditions. 

Risk Assessment

RX Global has carried out suitable and sufficient assessment of the risks associated with this event, details of which can be obtained from the organiser’s office if you so require. However, general risks associated with any exhibition are as follows: 

  • Multiple contractors working in a single workplace
  • Fall from working at heights and working on a live edge
  • Objects falling from height or loads falling from vehicles
  • Impact injury from moving vehicles
  • Structural collapse of seating or an exhibition stand
  • Outbreak of legionnaires disease from a water feature
  • Food poisoning incident from temporary catering outlet
  • Fire
  • Major incident and civil emergency
  • Excessive working hours

This is an overview and by no means a comprehensive account of the risks involved at this event. It is the absolute duty of all parties to ensure that under the Management of Health and Safety at Work Regulations and other legislation suitable and sufficient risk assessments are conducted on all significant risks. The Management Regulations and associated guidance also requires that risks should be mitigated with a view to achieve maximum reduction in the level of risk within the bounds of what is reasonably practicable. In general terms, emphasis should always be placed on eliminating or reducing risk at source. It must be remembered that personal protective equipment is usually a control of last resort. 

There is a template available for your convenience that you can download here

There’s also extra reading material from the HSE website in the form of the A brief Guide to Controlling Risk in a Workplace

Exhibitors' and Contractors' Legal Duties

As an exhibitor or contractor you have a legal duty of care for the safety of anyone who may be affected by your activities. You are ultimately responsible for all aspects of safety on your stand or work area during the build up, the open period of the show and during the break down. Where exhibitors contract out the building and finishing of stands you are still vicariously responsible for the activities of your contractors. You can discharge your duties by ensuring that you do the following: 

  • Appoint a competent person to be responsible for health and safety on site.
  • You MUST carry out suitable and sufficient risk assessment of all your activities and obtain relevant risk assessments from your contractors or sub-contractors. Exhibitors must obtain supporting method statements for the building and demounting of your stand. If you have a shell scheme stand the organiser has obtained the shell scheme contractor’s risk assessment on your behalf. 
  • All exhibitors must also complete the Exhibitor Responsibilities Form.
  • Ensuring that your staff and sub contractors’ staff working on site are informed of the site rules and health and safety arrangements which are detailed below and you must ensure so far as you reasonably can that they follow them.
  • Ensuring that all your staff, contractors’ and sub contractors’ staff are familiar with the venue’s emergency procedures which can be found clicking here.

Stand Designer's Legal Duties

Stand designers have a legal duty to ensure that the stands are designed to be fit for the purpose intended, structurally sound and safe to build, use and demount without any undue risks within the published exhibition timetable.

Items to be submitted to RX Global by Exhibitors, Exhibitor Contractors’ and Organiser Contractors:

  • Name and contact details (including out of office telephone details) of the nominated health and safety representative on site
  • A suitable and sufficient risk assessment covering all hazards involved in the build and dismantling of the stand (not required for shell scheme stands).
  • A copy of a method statement confirming the nominated health and safety representative on site plus a description of how the stand will be constructed and dismantled (not required for shell scheme stands).
  • Your risk assessment, method statement and construction and dismantle phase plan must also demonstrate how you will implement COVID-19 safety measures during build and breakdown. 
  • A copy of your stand plans, including height dimensions, any rigged items, construction and material details (not required for shell scheme stands).
  • Notification and supporting risk assessments for any activity on your stand that represents a significant risk. This includes but is not limited to the following:
    •  Flammable substances or naked flame
    • Pressurised gases such as LPG
    • Hazardous chemicals and substances
    • Ionising radiation
    • Water features
    • Demonstrations
    • Visitor treatments - e.g. massage

Please note that all H&S documentation must be specific to the show and specific to the work activities performed by the contractor and clearly state the stand number and client name it refers to.

The method statement must include a name and mobile number of the person responsible for the management of the stand during the build and dismantling periods.

*For companies outside of the UK, please refer to the following EU Directives:

EU Framework Directive 89/391, EU Workplace 89/654, EU Workplace Equipment Directive 89/655, EU Personal Protective Equipment Directive 89/656, EU Manual Handling of Heavy Loads Directive 20/269 and EU Display Screen Equipment Directive 90/270.