Operations

This is the list of key services and suppliers for the show.

To submit an order for a product or service, click on the order form link and fill out the information required.

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Please click here to view a full list of operational documents and order forms for your reference. 

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This is a comprehensive list of Official Suppliers of  World Travel Market London 2024. If you do not see a supplier's name in this list when you receive correspondence then you are not ordering from a Official Suppliers. Please consult the list below or contact the operations team if you are in any doubt. 

WARNING: Unsolicited Marketing Communications

It has come to our attention that our customers are increasingly being targeted by companies claiming to supply exhibitor/visitor/participant lists and details relating to our events and products at a cost.  Be vigilant – this data is likely fraudulent.  If you receive any such unsolicited offers, please do not respond unless you have checked with us first.

RX does NOT sell or pass your data to any third party without your permission.

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Please click here to view full information regarding Logistics (traffic, deliveries, lifting & storage).

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We appreciate that some of you may have limited experience with regards to the legal and practical aspects of health and safety management. This section is designed to give you sufficient guidance to discharge your responsibilities. Guidance, however, can only go so far and you have a legal duty to ensure that your operations do not compromise health and safety. Failing to do so can lead to prosecution and other legal sanctions. If you are unsure you are urged to contact the Operations Manager. Please do not leave health and safety issues to the last minute. The earlier we have your information the better the support we can give you. 

If you would like to view the safety site rules with regards to safe working, click here. 

For the venue emergency procedures then click here. 

Every stand contractor must ensure that they have identified any risks with working onsite and what control measures they will put in place to protect both your workers and others from coronavirus; e.g. cleaning & hygiene, staff procedures. These measures should be clearly displayed in your H&S Documentation.

Every exhibitor is responsible for making sensible adjustments to their space and onsite activities to ensure we maintain a safe environment across the show for everyone who is onsite during build up, show open and dismantle. All exhibitors must complete the Stand Information Form.

RX aims to set the benchmark standard for managing health and safety in exhibitions. This is not only our moral and legal duty, but it is commercially important for the success of every event. We recognise that our exhibitors rely on us to provide a trading environment on the exhibition floor that is safe and without risks to health. We also recognise that running a public event places a special responsibility on RX and extends our duty of care not only to our staff but also to exhibitors, contractors, venue staff and visitors. The Exhibition Director is ultimately responsible for health and safety at the Show. To ensure that all RX health and safety obligations are met, the Exhibition Director supported by the operations team will: 

• Allocate sufficient resources to meet health and safety objectives
• Provide adequate control of health and safety risks arising from our work activities 
• Consult with the venue, exhibitors and contractors on matters affecting health and safety 
• Provide relevant health and safety information to employees and others 
• Ensure all employees are competent to do their tasks particularly with regard to health and safety training 
• Ensure so far as is reasonable that the contractors we engage for the show are competent

So far as is reasonably practicable prevent accidents and cases of work related ill health and maintain safe and healthy working conditions. 

RX has carried out suitable and sufficient assessment of the risks associated with this event, details of which can be obtained from the organiser’s office if you so require. However, general risks associated with any exhibition are as follows: 

• Multiple contractors working in a single workplace
• Fall from working at heights and working on a live edge
• Objects falling from height or loads falling from vehicles
• Impact injury from moving vehicles
• Structural collapse of seating or an exhibition stand
• Outbreak of legionnaires disease from a water feature
• Food poisoning incident from temporary catering outlet
• Fire
• Major incident and civil emergency
• Excessive working hours

This is an overview and by no means a comprehensive account of the risks involved at this event. It is the absolute duty of all parties to ensure that under the Management of Health and Safety at Work Regulations and other legislation suitable and sufficient risk assessments are conducted on all significant risks. The Management Regulations and associated guidance also requires that risks should be mitigated with a view to achieve maximum reduction in the level of risk within the bounds of what is reasonably practicable. In general terms, emphasis should always be placed on eliminating or reducing risk at source. It must be remembered that personal protective equipment is usually a control of last resort. 

There is a template available for your convenience that you can download here. 

There’s also extra reading material from the HSE website in the form of the A brief Guide to Controlling Risk in a Workplace. 

As an exhibitor or contractor you have a legal duty of care for the safety of anyone who may be affected by your activities. You are ultimately responsible for all aspects of safety on your stand or work area during the build up, the open period of the show and during the break down. Where exhibitors contract out the building and finishing of stands you are still vicariously responsible for the activities of your contractors. You can discharge your duties by ensuring that you do the following: 

• Appoint a competent person to be responsible for health and safety on site.
• You MUST carry out suitable and sufficient risk assessment of all your activities and obtain relevant risk assessments from your contractors or sub-contractors. Exhibitors must obtain supporting method statements for the building and demounting of your stand. If you have a shell scheme stand the organiser has obtained the shell scheme contractor’s risk assessment on your behalf. 
• All exhibitors must also complete the Exhibitor Responsibilities Form.
• Ensuring that your staff and sub contractors’ staff working on site are informed of the site rules and health and safety arrangements which are detailed below and you must ensure so far as you reasonably can that they follow them.
• Ensuring that all your staff, contractors’ and sub contractors’ staff are familiar with the venue’s emergency procedures which can be found clicking here.

Stand designers have a legal duty to ensure that the stands are designed to be fit for the purpose intended, structurally sound and safe to build, use and demount without any undue risks within the published exhibition timetable.

Items to be submitted to RX by Exhibitors, Exhibitor Contractors’ and Organiser Contractors:

• Name and contact details (including out of office telephone details) of the nominated health and safety representative on site
• A suitable and sufficient risk assessment covering all hazards involved in the build and dismantling of the stand (not required for shell scheme stands).
• A copy of a method statement confirming the nominated health and safety representative on site plus a description of how the stand will be constructed and dismantled (not required for shell scheme stands).
• Your risk assessment, method statement and construction and dismantle phase plan must also demonstrate how you will implement COVID-19 safety measures during build and dismantle. 
• A copy of your stand plans, including height dimensions, any rigged items, construction and material details (not required for shell scheme stands).
• Notification and supporting risk assessments for any activity on your stand that represents a significant risk. This includes but is not limited to the following:
  •  Flammable substances or naked flame
  • Pressurised gases such as LPG
  • Hazardous chemicals and substances
  • Ionising radiation
  • Water features
  • Demonstrations
  • Visitor treatments - e.g. massage

Please note that all H&S documentation must be specific to the show and specific to the work activities performed by the contractor and clearly state the stand number and client name it refers to.

The method statement must include a name and mobile number of the person responsible for the management of the stand during the build and dismantling periods.

*For companies outside of the UK, please refer to the following EU Directives:

EU Framework Directive 89/391, EU Workplace 89/654, EU Workplace Equipment Directive 89/655, EU Personal Protective Equipment Directive 89/656, EU Manual Handling of Heavy Loads Directive 20/269 and EU Display Screen Equipment Directive 90/270.

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