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7-9 November 2022

I have a question about…

Registration

Exhibiting

What’s On

Travel

Safety & Security

Show Updates/Promotion

Registration...

How do I register to attend the event?

To join us at the event please click here to register. If registration is open, you will be prompted to enter your details and upon completion you will receive a confirmation email. If registration is not yet available, you will instead be able to register your interest and submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.

What is included with my registration?

Visitor Registration

Through its industry networks, unrivalled global reach, WTM London creates personal and business opportunities, providing customers with quality contacts, content and communities. Included in your registration will be access to Connect Me the networking tool where you can plan your visit and make pre-arranged meetings before you get onsite.

Exhibitor Registration

Your exhibitor badge will provide you with access to the show outside of opening hours to allow for preparations on your stand. You can register for exhibitor badges within the exhibitor portal. The badge portal will open 2 months prior to the event. Please do not use the visitor registration system for your badges. 

Do I need to print my badge at home?

WTM London this year will be badge-less due to new COVID safety restrictions. You will be able to scan you badge from your mobile phone for entry. If you wish to bring a printed version then you may also do this but no printing facilities or badges holders will be available onsite this year.  

How do I amend the details shown on my badge?

If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you.

I have not received my badge, please can you resend?

Our badges can sometimes find their way into your spam/junk folders so please do check there in the first instance. If your badge is not there please contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

I need to register more people, how can I do this?

Each registration requires a unique email address, and therefore you will need to complete the registration process for each person that wishes to receive a badge. If registration is open, you will be prompted to enter your details and upon completion you will receive a confirmation email. If registration is not yet available, you will instead be able to register your interest and submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.

I cannot login to the registration system, what should I do?

We will be happy to help you with this please contact our Customer Services team.

I need help with using the registration system, who can help me with this?

We will be happy to help you with this please contact our Customer Services team.

I am a member of the media, how do I register to attend?

To join us at the event please click here to register. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry.

I would like to register my child so they can attend the event, is that possible?

Unfortunately, we do not allow any children in the exhibition halls under the age of 16.

I am now unable to attend the event, how do I cancel my registration?

We will be happy to help you with this please contact our Customer Services team.

Exhibiting...

How can I become an exhibitor?

It is great to hear you are interested in joining us as an exhibitor. Please click here to submit your interest and connect with a member of our Sales Team. We will follow this up by getting in touch with you to discuss the options available.

Where can I see a full list of exhibitors attending your event?

You will be able to view a full list of all companies exhibiting at our event on our website – and this information will be available in the summer. This information is only available via our website and we are unable to share this in any other format.

When does build-up of the event start, and how long do I have to break down our stand?

Build Up Period  
Friday 29th October 2021 08:00 – 20:00 GMT
Saturday 30th October 2021 08:00 – 20:00 GMT
Sunday 31st October 2021 08:00 – 20:00 GMT
   
Breakdown Deadline  
Wednesday 2nd November 2021 18:00 – 22:00 GMT
Thursday 3rd November 2021 08:00 – 20:00 GMT
   

For more information please review the exhibitor manual which is available via the exhibitor portal.

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance.

What is included in my stand?

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates, please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities shown here.

I can’t get into the exhibitor portal, how do I get access?

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

Where do I find the exhibitor manual?

The exhibitor manual is available within the exhibitor portal. The exhibitor portal will be available later this year; it typically goes ‘live’ in June. Once you login to the portal you can then scroll down to the ‘Services’ box where you will find a link to access the exhibitor manual once it is live.

I am having difficulty accessing the exhibitor manual, what do I do?

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.

If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

How can I register sharers on my stand?

You can register your sharers via the exhibitor portal (which is available in June) and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the exhibitor portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them. 

I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?

We would suggest you reach out to your sales contact – and if needed they can then share further contact details with you if you need to speak with our accounts team.

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on smartspace@reedexpo.co.uk. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

I am interested in sponsorship opportunities, what is available?

We have some great opportunities available to help promote your brand, products and services. To discuss the sponsorship that is available and would offer the greatest value to you please speak with a member of our sales team.

How can I upgrade my website listing?

We would suggest you reach out to your sales contact to discuss the options available.

Are there any free promotional materials for me to use?

You can promote yourself at WTM London using our promotional materials tool kit, including banners and logos here.

Remember to follow us on social and use our tag #WTMLDN

What happens if the event is postponed/cancelled?

Your sales contact will be in touch should the event be postponed or cancelled to assist you further.

What happens if I need to amend my participation at the event?

We would suggest you reach out to your sales contact.

I would like to order some furniture for my stand, who should I speak to?

You can view a variety of furniture options for both shell scheme and space only stands via the exhibitor manual, which you can access in the exhibitor portal.

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

I need to order electricity for my stand, who should I speak to?

You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a shell scheme stand, please ensure you understand what is included in this package before ordering additional items.

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

How can I book a private meeting room to use during the event, who should I speak to?

We would suggest you reach out to your sales contact to discuss the available options.

What are the restrictions on building a stand?

You can view building restrictions via the exhibitor manual, which you can access in the exhibitor portal.

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

Is there any support available for lead capturing at the event?

You have access to our bespoke lead-generating app – Emperia. This app allows you to capture leads from the conversations you have with the simple scan of a badge – and it is included in your exhibitor package at no extra cost! You can access Emperia a few weeks before the event using the login details sent to your exhibitor portal administrator. Click here to find out more.

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

Can I deliver packages to the venue?

You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

Is there storage space available at the venue?

You can find all storage information in the exhibitor manual, which you can access via the exhibitor portal.

The exhibitor portal will be available later this year; it typically goes ‘live’ in June. If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the portal is available. If you need any further assistance we will be happy to help, please contact our Customer Services team.

What's On...

What are the show dates and opening hours?

In 2021 WTM London is open during the following hours

  • Mon 1st Nov 2021: 10:00 - 18:00 GMT
  • Tues 2nd Nov 2021: 10:00 - 18:00 GMT
  • Wed 3rd Nov 2021: 10:00 - 17:00 GMT

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the exhibitor portal.

Where can I see a full list of exhibitors attending your event?

You will be able to view a full list of all companies exhibiting at our event on our website – and this information will be available in the summer. This information is only available via our website and we are unable to share this in any other format.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and there will be information points throughout the venue with staff who can assist you.

Where can I find out the details of what is happening at the event?

We will share our full conference programme on our website in September 2021. You will be able to view all of the sessions and plan your diary before you arrive at the event.

The best way to keep up to date with all things WTM London is to follow us on social media and use our tag #WTMLDN

I would like to speak/present at the event, how can I arrange this?

For speaking opportunities, please contact Charlotte.Alderslade@reedexpo.co.uk

Will there be cloakroom services for me to use?

Yes, there will be cloakroom facilities in Excel for the duration of the show – please look at their website for further information. 

What happens if the event is postponed/cancelled?

For the latest updates, please visit the event updates page.

Travel...

I need a letter of invitation for my visa application, what do I do?

For further information on the visa application process, please click here and scroll down to read through the ‘Passports & Visa’ section.

How do I get to the venue?

For further information on how to travel to Excel, London please click here.

Is there parking available?

For further information on parking facilities at the venue please click here and scroll down to read through the ‘By car’ section under the header ‘How to travel to ExCel London’.

Safety & Security…

How will you ensure my safety at the event, and what precautions against COVID-19 are you taking?

Please go to Safety at our event (wtm.com) for our Stay Safe Guidelines.

Registration

Please make sure you register. Admission will be strictly by registration in advance only and details may be used for contact tracing if necessary.

Plan Ahead

Review the exhibitors and content sessions you’d like to visit before you arrive at the venue. Knowing what you are going to do and where to go will contribute to your safe and productive attendance.

Stay Home If Unwell

All guests are encouraged to check you are feeling well before attending our event. Please ensure that you are in good health, with no fever or other symptoms related to COVID-19, before travelling to the venue. 

On Arrival

Please have your registration details available when you arrive to help move through registration quickly and to avoid delays. WTM London 2021 will be badge-less and you will be able to scan you badge from your mobile phone for entry. If you wish to bring a printed version then you may also do this but no printing facilities or badges holders will be available onsite this year.

COVID Status

All attendees will now need to demonstrate proof of COVID-19 status for entry to the event. Go to Safety at our event (wtm.com) for further information

Facemasks

All attendees are strongly recommended to wear a facemask during the event. 

Hygiene

Hand sanitiser will be readily available throughout the venue. Please continue to follow guidance and wash your hands frequently.

When Meeting

Please be mindful of individuals personal space, everyone will have their own unique levels of comfort as we return to events. Please give people space when you are walking past them and check before initiating personal contact (consider elbow bumps rather than handshakes or hugs).

Venue Facilities

Ventilation will be increased, improving fresh air circulation in line with the latest guidance. Cloakroom facilities may have limited space so we encourage you to bring as little with you as possible.

Cleaning

We will maintain enhanced standards of cleaning before during and after the event. This will include frequent cleaning of all regularly touched surfaces, seating in conference areas and meeting places.

Exhibitor Stands

Exhibitors are reviewing stand designs to avoid enclosed meeting areas and create more open, ventilated space.

Show Updates/Promotion...

What happens if the event is postponed/cancelled?

For the latest updates please visit the event updates page.

Can I use the logo for your event on my website, or as personal email signature etc?

You can promote yourself at WTM London using our promotional materials tool kit, including banners and logos here.

Remember to follow us on social and use our tag #WTMLDN

Can I upload a press release to the website?

For PR opportunities please contact: natalia.hartmann@reedexpo.co.uk

What is the official PR company for the event and how do I contact them?

All of our PR is run in-house, please contact: natalia.hartmann@reedexpo.co.uk

Where can I find the latest industry news?

Discover the latest industry updates through, blogs, webinars, podcasts and more on the WTM Global Hub

Ensure you follow us on social to keep up with the conversation: 

Still have a question?

Do you have a general enquiry not answered here, or want to get in touch with someone about exhibiting, conference sessions, PR or how you can promote your company during the show?