wtm london logo
5 – 7 November 2024

I have a question about…

Booking your tickets

Exhibiting

What’s On

Travel

Accessibility

Promotion

Booking your tickets...

How do I book tickets to World Travel Market London?

To join us at World Travel Market London this year, please click here to book tickets. You will be prompted to enter your details and upon completion you will receive a confirmation email. Your badge will be sent by email in October. If you have any difficulties with booking your ticket, please contact our Customer Services team who will be happy to help.

Are tickets free to attend World Travel Market London?

Tickets to attend WTM are FREE until 31 October 2023, and £45 thereafter.

What is included with my ticket?

Visitor Ticket

WTM is the most influential gathering of travel professionals in the world – welcoming over 35,000 people. A ticket to World Travel Market gives you access to all three days of the show including access to the WTM Conference.

Do I need to print my badge at home?

There will be no provision for ticket printing at WTM London due to the volume of attendees we welcome. Everyone must book tickets online in advance and admission is strictly by advance ticket booking online only.  Your badge will be sent to you by email in October and you must print before you arrive onsite.

How do I amend the details shown on my badge?

If you need to change any of the details as they appear on your badge, please contact our Customer Services team who will be able to make the necessary amendments for you.

I have not received my badge.

Our badges can sometimes find their way into your spam or junk folders, so please check there in the first instance. If your badge is not there, please contact our Customer Services team who will be able to resend your confirmation to the email address you booked with.

I need to book tickets for multiple people, how can I do this?

Each booking requires a unique email address, and therefore you will need to book tickets for each person that wishes to receive a badge. If you have any difficulties with booking tickets, please contact our Customer Services team who will be happy to help.

I cannot login to the ticket booking system, what should I do?

We will be happy to help you with this. Please contact our Customer Services team.

I need help with using the ticket booking system, who can help me with this?

We will be happy to help you with this. Please contact our Customer Services team.

I am a member of the Media / am a Content Creator, how do I book Media tickets?

To join as a member of the Media, please click here to book. Our badges for Media are vetted and restricted to publishers, editors, journalists, photographers, broadcasters, influencers, content creators and web bloggers associated with the travel industry.

I would like to book a ticket for my child.

Unfortunately, we do not allow any children under the age of 16 inside the exhibition halls.

I am now unable to attend the event, how do I cancel my booking?

We will be happy to help you with this. Please contact our Customer Services team.

Can I have access to the meeting booking service (WTM Connect Me)?

Exhibitors and vetted buyers, media and VIP’s have access to the meeting booking service (WTM Connect Me). If you believe you should qualify as a buyer, member of the media or VIP, and do not have the correct ticket, please contact our Customer Services team.

Do you have an Official WTM App?

The WTM London App is free to download for anyone attending WTM London. It is the ultimate digital guide for all attendees to navigate the show. The app will be available by early September on the App Store and Google Play Store.

Exhibiting...

How can I become an Exhibitor?

We’re delighted to hear you are interested in joining us as an Exhibitor. Please click here to submit your request. A member of our Sales Team will follow this up by getting in touch with you to discuss the options available.

How can I access Exhibitor information?

Exhibitors who have booked a stand can access their onboarding information via the WTM Exhibitor Portal.

When does build-up of the event start, and when are the breakdown deadlines?

Exhibitors can view the exhibition timetable in the WTM Exhibitor Operations Manual.

Where can I see a full list of Exhibitors attending your event?

You will be able to view a full list of all companies exhibiting at our event on our website under Exhibitor Directory. This information is only available via our website as we are unable to share this in any other format.

I can’t get into the exhibitor portal, how do I get access?

If you have already signed your contract as an exhibitor, you should have already received your login details. If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Where do I find the Exhibitor Operations Manual?

The Exhibitor Operations Manual is available within the Exhibitor Portal. Once you login to the portal, you can then scroll down to the ‘Services’ box where you will find a link to access the Exhibitor Operations Manual. For easier access, click here.

How can I register sharers on my stand?

You can register your sharers via the Exhibitor Portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties, please contact our Customer Services team who will be happy to help.

Can my stand sharers access the Exhibitor Portal?

Once you have registered your stand sharers in the Exhibitor Portal, they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them. 

I need to speak with someone about my invoice or to make payment. Who should I speak to?

We would suggest you reach out to your sales contact – and if needed they can then share further contact details with you if you need to speak with our accounts team.

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please contact our Smartspace team on [email protected]. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

I am interested in sponsorship opportunities, what is available?

We have exclusive opportunities available to help promote your brand, products and services. To discuss the sponsorship that is available and would offer the greatest value to you please speak with a member of our sales team.

How can I upgrade my website listing?

We would suggest you reach out to your sales contact to discuss the options available.

Are there any free promotional materials for me to use?

You can promote your presence at WTM London using our promotional materials tool kit –including banners and logos which will be available within the Exhibitor Portal.

Remember to follow us on social and use our tag #WTMLDN

What happens if the event is postponed/cancelled?

Your sales contact will be in touch should the event be postponed or cancelled to assist you further.

What happens if I need to amend my participation at the event?

We would suggest you reach out to your sales contact.

I would like to order some furniture or electricity for my stand, who should I speak to?

You can view a variety of furniture options for both shell scheme and space only stands via the Exhibitor Operations Manual.

If you have already signed your contract as an exhibitor, you will be sent your login details as soon as the Exhibitor Portal is available. If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the Exhibitor Manual.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

How can I book a private meeting room to use during the event, who should I speak to?

We would suggest you reach out to your sales contact or alternatively contact [email protected]

Is there any support available for lead capturing at the event?

Exhibitors will have access to our bespoke lead-generating app – Emperia. This app allows you to capture leads from the conversations you have with the simple scan of a badge – and it is included in your exhibitor package at no extra cost! You can access Emperia a few weeks before the event using the login details sent to your exhibitor portal administrator. Click here to find out more.

Please remember to log-in to Emperia after WTM, to download all your leads.

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this, members of our Sales and Marketing teams are on hand to offer any additional support you may need.

Can I deliver packages to the venue?

You can find all delivery information in the Exhibitor Operations Manual.

If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

Is there storage space available at the venue?

You can find all storage information in the Exhibitor Operations Manual. If you need any further assistance, we will be happy to help. Please contact our Customer Services team.

What's On...

What dates is WTM London?

Monday 6th November: 09:30 - 19:30 (Networking Party 17:30 - 19:30)

Tuesday 7th November: 09:30 - 18:00

Wednesday 8th November: 09:30 - 17:00

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to high volume of attendees, the quality of connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider via the Exhibitor Operations Manual, which you can access in the Exhibitor Portal.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and there will be information points throughout the venue with staff who can assist you.

Download the WTM London App to get access to an interactive floorplan with wayfinding to work out the quickest routes to get places.

Where can I find out the details of what is happening at the event?

I would like to speak/present at the event, how can I arrange this?

For speaking opportunities, please contact our Conference Manager, Brooke Gilbertson.

Will there be cloakroom services for me to use?

Yes, there will be cloakroom facilities in ExCeL for the duration of the show – please check out their website for further information.

Travel...

I need a letter of invitation for my visa application, what do I do?

For further information on the visa application process, please click here and scroll down to read through the ‘Passports & Visa’ section.

How do I get to the venue?

For further information on how to travel to ExCeL, London please click here.

Is there parking available?

For further information on parking facilities at the venue please click here and scroll down to read through the ‘By car’ section under the header ‘How to travel to ExCeL London’.

Accessibility…

Is ExCeL an accessible venue?

Lift control panels are located at a height which can be easily reached by someone in a wheelchair. All lifts have a visual indication of the floor reached and an intercom facility activated by an alarm button. Every area may be reached by lifts, apart from the second level of organisers’ offices.

All stairs and ramps are fitted with handrails and balustrades. All public corridors and passageways have a minimum clear width of 1200mm. All reception counters, bars and self-service counters and the seating areas are accessible to wheelchair users. Pictographic signs and symbols have been used to guide people around the building.

Self-service equipment such as cash point machines and telephones are located at levels suitable to wheelchair users. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface.

Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.

Entrance Carer Check-In to let our staff know you require assistance.

Is there wheelchair or mobility scooter hire?

ExCeL London is able to provide wheelchairs and mobility scooters free of charge, however their supply is extremely limited, and it is not usually possible to pre-book wheelchairs as they are available on a first come, first served basis. Because of this WTM recommends that if you require a wheelchair or mobility scooter, you make private arrangements ahead of time.

Is there disabled parking at ExCeL?

There are 155 bays suitable for disabled drivers on-site across ExCeL's car parks. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors.

All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access.

Please note WTM does not control pricing or availability for ExCeL parking.

Are assistance dogs welcome?

Yes, assistance dogs are welcome.

Where are the disabled toilets located?

There are 40 toilets for disabled visitors located throughout the building. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

  • Boulevard
  • Between Halls:
    • N2/N3 
    • N3/N4 
    • N6/N7
  • Show Floor:
    • Back of N2, N3, N4 and N6 Floor 2 via Elevator
    • Back of S4 and S5 Floor 0 via Elevator
    • Platinum Suite Level 2

I have more questions!

We’re happy to help so you can focus on enjoying the show without worrying about which facilities are available to you. If you have questions on accessibility at ExCeL, please contact [email protected] or get in touch with our Customer Services team.

Promotion...

Can I use the logo for your event on my website, or as personal email signature etc?

You can promote your attendance at WTM London using our promotional materials tool kit, including banners and logos here.

Remember to follow us on social and use our tag #WTMLDN:

Can I upload a press release to the website?

For PR opportunities, please contact [email protected].

What is the official PR company for the event and how do I contact them?

All of our PR is run in-house. Please contact [email protected]

Where can I find the latest industry news?

Discover the latest industry and show updates by following us on social media and join in the conversation using #WTMLDN:

Still have a question?

Do you have a general enquiry not answered here, or want to get in touch with someone about exhibiting, conference sessions, PR or how you can promote your company during the show?