Inclusion & Accessibility at WTM
Where everyone belongs
At World Travel Market London, everyone belongs. We cultivate a culture of inclusion at all our events, where the very things that make each of us unique are celebrated. Our exhibitors, attendees, partners and event colleagues are people from a wide variety of backgrounds, who make our shows stronger and our collective experience richer. If you have specific access needs, contact [email protected] or speak to our Customer Service Team.
Accessible Parking
There are 80 wide accessible bays in the Orange Car Park. Pathways are gently sloped and entrances have automatic doors.
Accessible Toilets & Changing Facilities
- 40+ accessible toilets are located throughout the venue
- Gender-neutral restrooms at both ends of the event
- Family Room near S9 for expressing milk
Mobility Services
WTM and Excel London offer a range of mobility support services. Plan your visit with the Venue Accessibility Guide.
Multi Faith Prayer Rooms
Find a quiet space for prayer via the grey door near S9 on the boulevard. Additional male and female prayer spaces are available in the Reset Rooms.
Reset Rooms
Need a break from the crowds? Our Reset Rooms offer quiet, calming spaces at S3 and N7 (upper & lower levels)—accessible via the boulevard or exhibition halls.
Accessibility Buddy Tours
These tours, in association with Women in Travel CIC, are 1-2-1 guided experiences for visitors with accessibility needs. The tours can last up to half a day and are flexible, taking you directly where you need to go.
Service Animals
Guide and assistance dogs are welcome at WTM and Excel London. No other pets are allowed.
Hidden Disabilities
WTM supports the Sunflower Lanyard Scheme for non-visible disabilities. Wear a lanyard to signal you may need extra support or time. A limited number of lanyards are available at Information Desks and Reset Rooms.
Conference theatre
- Free translation app (headphones required)
- Closed captions on screens
- Ramp and wheelchair access
- Reserved accessible area and seating
- 50% of speakers from diverse backgrounds offering different knowledge, experience and perspectives to the WTM audience
We are here to help
Get in touch
Our dedicated customer service department are here to answer your general enquiries. Please contact our dedicated Customer Service team, open from Monday to Friday 8am – 8pm (GMT). Call on: +44 (0)20 82712171